User Survey | We See You, Veo

Tell us what you are seeing

I prefer to stay anonymous

Name

Email

Phone (optional)

What neighborhood do you reside in?

I will share my feedback on these topics:

Typical Usage Veo vs Lime / Bird Equipment Cost & Fines Availability App Feedback

I consent to the collection, storage, and distribution of my survey results (excluding personally identifiable information) for research purposes.

How often do you ride scooters?

What do you primarily use scooters for?

How long have you been a Veo user?

How would you rate your overall experience riding Veo?

5

Did you ride Lime or Bird scooters before Veo became Denver's sole provider?

Yes

No

How would you rate your overall experience with Lime or Bird?

5

Is there anything that Veo does not offer that you used to enjoy with other operators?

Overall, how does Veo compare to Lime and Bird? (1 = much worse, 10 = much better)

5

How would you rate the overall condition of Veo scooters you have ridden?

5

How often do you encounter damaged or malfunctioning Veo scooters?

Never

Rarely

Sometimes

Often

Have you had a ride cut short due to a scooter malfunction?

Yes

No

How does Veo's equipment compare to Lime or Bird scooters? (1 = much worse, 10 = much better)

5

How does Veo's pricing compare to what you paid with Lime or Bird?

Cheaper

About the same

More expensive

Don't know

Did you know that Veo can charge you a fine for improperly parking a scooter?

Yes

No

Have you been fined or issued any warnings about your usage of Veo?

Fined

Warning

No

Do you think it is fair that Veo can issue you a fine with no third-party option for recourse?

Yes

No

How would you rate your ability to find Veo scooters in general?

5

How would you rate availability of Veo scooters in your neighborhood?

5

How often are Veo scooters available when you need one?

Have you been unable to complete a trip because no Veo scooters were nearby?

Yes

No

How would you rate the Veo app overall?

5

How does the Veo app compare to the Lime or Bird app? (1 = much worse, 10 = much better)

5

Have you experienced technical issues with the Veo app (crashes, payment errors, unlocking problems)?

Yes

No

Is there a feature you wish the Veo app had?

Review your responses

Bookmark this link to return and update your survey:

I consent to be contacted about my survey input and for advocacy reasons. (optional)

How has Veo becoming the only scooter provider in Denver affected you?

Tell us what you are seeing

Review your responses

Thank you for sharing your experience.